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Cancellations & Late Arrivals

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments through Boulevard are subject to the following terms:

  • As a courtesy, appointment confirmation messages are sent 24-48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

  • You may cancel or modify your appointment without charge anytime 24 hours preceding the start time of your appointment.

  • To ensure a full experience, please arrive at least (ten minutes) before your scheduled appointment time. 

  • Late arrivals may be rescheduled but will be charged 50% of the scheduled service(s) even if there is not enough time to render them.

  • Less than 24 hours notice is considered a “Late Cancellation” and will result in a charge of 50% of the scheduled service(s).

  • If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged 100% of the scheduled service(s).

  • After rescheduling an appointment less than 24 hours notice a maximum of two times will result as a "Late Cancellation" and will result in a charge up to 100% of the scheduled service(s).

  • Appointments that are booked within the 24-hour period are still subject to the cancellation policy.


  • Applicable taxes will be retained and remitted.


Though tipping is not required, our Sugarist GREATLY appreciate them! If you are happy with your service, tips can be accepted via CASH or added to your appointment at checkout with a CARD

We Have The Right To Refuse Service
  • Anyone with a skin condition we suspect may be contagious.

  • Anyone with open or infected wounds on the treatment area

  • Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service

  • Anyone more than 10 minutes late for an appointment

  • Anyone demonstrating inappropriate behavior to our Sugarist and other customers

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